<p>KallariQ is a small, two-person label — Sophia & Tata pack every order themselves. This page explains how your gold plated jewelry reaches you and what to do if something isn't right.</p>
<h2>Shipping & delivery</h2>
<h3>Order processing</h3>
<p>Every piece is checked and hand-packed by us. Orders placed before 2pm are prepared the same business day; otherwise they leave our hands within 1–2 business days.</p>
<h3>Domestic delivery</h3>
<p>Standard delivery arrives in 3–5 business days after dispatch. Express delivery arrives in 1–2 business days. Tracking is emailed as soon as your parcel is on its way.</p>
<h3>International delivery</h3>
<p>We ship worldwide. International orders typically arrive in 7–14 business days depending on the destination and local customs processing.</p>
<h3>Rates</h3>
<p>Shipping is calculated at checkout based on your address and chosen speed, so you always see the exact cost before paying. Orders over $75 ship free within the United States.</p>
<p>Delivery windows are estimates from the moment your parcel is dispatched, and can be affected by carrier delays, holidays and customs. Any duties or import taxes on international orders are set by your country and are the recipient's responsibility. Please double-check your address at checkout — we can only reroute a parcel before it ships.</p>
<h2>Returns & exchanges</h2>
<p>You have <strong>30 days from delivery</strong> to return or exchange a piece. Items must be unworn and in their original packaging, with no signs of wear, scratches or perfume. Once your return arrives and passes a quick check, we refund to the original payment method within 5 business days, or send your exchange straight out.</p>
<h3>How to start a return</h3>
<ol>
<li>Email us at <a href="mailto:hello@kallariq.com">hello@kallariq.com</a> with your order number and the piece you'd like to return or exchange.</li>
<li>We reply within 1–2 business days with the return address and instructions — please wait for it before posting anything back.</li>
<li>Pack the piece securely in its original box and send it with a tracked service. Return shipping and postage are the customer's responsibility unless the return is due to the item arriving damaged or incorrect.</li>
<li>We confirm by email as soon as it lands with us and process your refund or exchange.</li>
</ol>
<h3>Damaged or incorrect items</h3>
<p>If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with a photo. In these cases we cover the return shipping cost and send a replacement or full refund — whichever you prefer.</p>
<h3>What we can't accept</h3>
<ul>
<li>Pierced earrings that have been worn, for hygiene reasons</li>
<li>Custom or personalised pieces made to your specification</li>
<li>Sale items marked final sale at the time of purchase</li>
<li>Anything returned after the 30-day window without prior agreement</li>
</ul>
